Reserve a Rental Car

Pick - up Location

Address

Istanbul, Astoria AVM

Astoria Avm Office Contact Information

Address: Büyükdere caddesi, No 127 B3 Floor 10A Esentepe- Şişli İstanbul

E-mail: astoria@enterprise.com.tr

Telephone: 0212 970 39 38

Working Hours: Monday-Saturday: 08:30 - 19:00 / Sunday closed

0212 970 39 38
Hours
  • Monday 08:30 - 19:00
  • Tuesday 08:30 - 19:00
  • Wednesday 08:30 - 19:00
  • Thursday 08:30 - 19:00
  • Friday 08:30 - 19:00
  • Saturday 08:30 - 19:00
  • Sunday 08:30 - 19:00

Rental Policies

In case of damage or malfunction in the rented vehicle, the tenant is responsible for delivering the vehicle to the authorized service in a safe and non-damaging manner. At the stage of delivering the vehicle to the service, if the support is not received from the Enterprise offices or the Enterprise Road Assistance call center, the tower's cost will be paid by the tenant.

Our vehicles are delivered to the full warehouse and returned to the full warehouse.

Although the tenant has accepted the Standard Insurance coverage and Mini Damage Insurance applied by Enterprise, he / she agrees to cover the liability and the related expenses without any objection if the vehicle is damaged under the following conditions, a. If it is under the influence of alcoholic and / or drugs at the time of the accident, b. In cases where it is stated in the accident detection form / report that the accident is due to the one-sided flaw of the Tenant (in case of similar records including but not limited to adapting / not using the speeds of the vehicles in terms of weather, road, vision, technical features and traffic) c. If it is stated that the legal speed limit has been exceeded and the accident occurred in the accident detection form due to the speed, d. In unilateral accidents, the accident report is not prepared, in the case of double-sided accidents, the declaration is missing, the alcohol report is not received, and in the case of deliberate accidents, the use of vehicles with high turnover rate etc. In case of damages due to carelessness and intent, damages caused by the use of wrong or illegal fuel, as a result of tire explosion, damages due to driving on the rim, if a vehicle against the traffic laws is used, in case of using a driver's license against the traffic laws, other than the drivers specified in the rental agreement. in case of accident, the Insurance and Reinsurance Companies Association of Turkey; If the insurance companies do not pay the insurance fee due to the exclusion of the conditions set for the insurance policies, if the tenant causes damage on the upper parts of the vehicle (as a result of hitting objects such as bridges, balconies, branches, etc.), they have received the traffic insurance and damage guarantees. he is even obliged to pay. to. e. 3. Material losses, treatment expenses to the vehicle and passengers in the vehicle are limited to the mandatory traffic insurance limits of the vehicle, and all responsibilities and liabilities, including moral hazards, belong exclusively to the tenant. f. Tire split, tire damage, rim damage regardless of accident (unless LCF fuse has been purchased) g. Wheel cover and spare wheel loss h. License, license plate, fire extinguisher and in-vehicle equipment damage I. Key loss and / or use-related key losses j. Any damage and loss not covered by insurance During the delivery of the vehicle, the tenant will realize the determined fee and the costs to be incurred by the credit card, voucher or cash at the end of the rental. Current account tenants will make their payments related to the debt that will occur in cash or through the bank. The tenant accepts, declares and undertakes to pay the debt from the invoice date and 5% (five percent) default interest from the invoice date, without the need for any warning or notice, unless he / she pays the debt due to the elements in the lease and the lease agreement on time. The tenant accepts and undertakes that YES OTO is authorized to take a precautionary lien and precautionary decision without providing any collateral foreclosure or injunction if the rental fee is not paid.

At the beginning of the lease, vehicle users are required to present their driver's license and available credit cards. Payments are made with a valid credit card at the beginning of the rental. At the beginning of the lease, temporary blockage is applied in the amount that varies according to the vehicle group in the nature of the tenant's credit card. If the rental period is more than 1 month, the blocked amount is equal to the monthly rental price. Tenant, over the block, additional rental days, fuel shortage, damage, traffic fines, etc. agrees in advance that it will not object to the collection of rental fees. 20% (twenty percent) of each penalty amount, plus VAT, will be charged for the transactions to be carried out regarding traffic fines, with a maximum service fee of 100 TL. In vehicles with HGS (Fast Pass System), the tenant will make the payment to the relevant office with the addition of 18% service charge on the rental return. Tenants using OGS (Automatic Pass System) are obliged to pay the illegal passes.

If the tenant requests, the following additional insurances that can extend the insurance coverage can be purchased; - Mini Damage Insurance covers material damages (excluding tire, glass, headlight damages) up to the determined price varying according to the vehicle group without the need for a customer report and a police report. In case of damages over the price determined by the mini damage insurance, the customer is responsible for the entire damage price. - The cost of damage to tires, glass and headlights, which are not covered by the standard automobile insurance, is guaranteed by tire, glass, headlight insurance. - In addition to compulsory financial liability insurance, discretionary liability insurance provides a maximum amount of security of TL 250,000 to third parties. - Personal accident insurance secures the driver and passengers inside the vehicle within the insurance limits.

- For the economy class, daily and weekly leases, 500 TL provision fee, minimum 1 year license, 1 credit card registered in the driver's name and the driver must be at least 21 years old. - Daily and weekly leases for the middle class, 750 TL provision fee, minimum 1-year driving license, 1 credit card registered in the driver's name and the driver must be at least 21 years old. - Daily and weekly rentals for upper class and SUV vehicles are 1000 TL provision fee, minimum 2-year driving license, 1 credit card registered in the driver's name and the driver must be at least 25 years old. - Daily and weekly rentals for upper class and luxury vehicles are 1000 TL + 1000 TL provision fee, minimum 3 years license, 2 credit cards registered in the driver's name and the driver must be at least 27 years old. - Daily and weekly leases for the minibus vehicle class are 1000 TL provision, minimum 3-year driving license, 1 credit card registered in the driver's name and the driver must be at least 27 years old. -For the foreign renters, we need the valid passport with the check in to country stamp .

Our prices include car rental and standard car rental insurance. The scope of the standard insurance included in the daily price; - Double-sided accident; The drivers of both vehicles involved in the accident must fill in the accident reports with a wet signature and deliver them to the Enterprise office. - If the reports are complete; According to accident defect rates, the user is reflected in a certain amount of depreciation (SSH). - If the reports kept are missing, the report is totally invalid and there is a paid repair. - If the user does not have any obvious defects in the accident reports that are kept in mutual and defect rates, the damaged area of ​​the vehicle is made from insurance and automobile insurance coverage. - In unilateral accidents, only the police report is valid and with the alcohol test report; The original or photocopy of the report must be the original stamped version. - If the police report is complete, if there is alcohol, the report is invalid and paid repair. If the police report and alcohol test are complete, repair will take place within the vehicle's damaged area.

Additional rental day amount, fuel shortage, damage, traffic fines, HGS-OGS are not included 20% (twenty percent) of each penalty amount plus VAT will be charged in the transactions to be carried out regarding traffic fines, with a service fee of up to a maximum of 100 TL. If you wish, you can benefit from our Baby seat, Additional driver, Winter tire, Comprehensive additional insurance and GPS Navigation services for additional fees.

The rental is at least 1 day (24 hours). For shorter rentals, daily price is applied. In case of delay, 1/3 of the applied fee is charged for each additional hour, and if the delay exceeds 3 hours, full-time fee is collected. The tenant will return and deliver the vehicle on the day agreed. For all extensions, YES will apply to OTO and get its approval. In the extensions made without approval, it is accepted by the parties that the tenant holds the vehicle in seven languages ​​illegally.

In case of damage or malfunction in the rented vehicle, the tenant is responsible for delivering the vehicle to the authorized service in a safe and non-damaging manner. At the stage of delivering the vehicle to the service, if the support is not received from the Enterprise offices or the Enterprise Road Assistance call center, the tower's cost will be paid by the tenant.

If you inform us of your cancellation request on the date of booking, all the amount you paid will be refunded to your card. Our refund application for your other cancellation requests is as follows; - If your rental is less than 24 hours before the purchase time or if the vehicle is not taken without cancellation, a refund is made after deduction of the 3-day rental fee. If your reservation is less than 3 days, no refund is possible. - If there is more than 24 hours before the purchase time of your rental, a refund is made after deduction of 50 TL. -If you purchase a security package, free cancellation and refund is provided.

The following mileage limits are valid for all our offices in Istanbul, Izmir, Ankara, Antalya, Bodrum, Dalaman, Trabzon and Samsun. In other offices, there is a daily limit of 500 km in economic and middle groups, and 400 km in upper groups. The tenant is responsible for paying the following, at the request of the lessor; - For the day and / or distance traveled during the rental period, the daily rental fee and / or mileage fee (the distance traveled by the vehicle is determined by reading the mileage hour put by the manufacturer in the front page. fare is calculated based on the distance of the journey on the map)

It is forbidden to take the vehicles rented from our Enterprise offices abroad. Our vehicles can only be used within the borders of the country. You can book quickly in any of your 9000 offices in 85 countries served by Enterprise company for your car rental requests abroad. Click for abroad rental https://www.enterprise.com.tr/yurt-disi-arac-kiralama

Tenant, over the block, additional rental days, fuel shortage, damage, traffic fines, etc. agrees in advance that it will not object to the collection of rental fees. 20% (twenty percent) of each penalty amount, plus VAT, will be charged for the transactions to be carried out regarding traffic fines, with a maximum service fee of 100 TL. The tenant is obliged to comply with the regulations on highways. In case of criminal proceedings due to the use of vehicles contrary to laws and regulations, the tenant is responsible for the costs (penalty, vehicle binding, vehicle withdrawal, etc.). The tenant is responsible for the criminal proceedings to be applied as a result of the accidents caused by the roads violating traffic rules and their personals (traffic penalties, expenses incurred by towing and towing the vehicle and other expenses).

Directions from the Terminal

İstanbul Astoria Avm Downtown Car Rental