Cancellation and Refund Policies

Cancellation and refund policies

If you add assurance package to your reservation from additional services, you will be not charged and get full refund, except the amount of package, when you cancel until pick up time. 

If you don't have assurance package;

For the reservations which are the pick up dates are on a date except the period between 1st of June and 31st of August;

If there is more than 24 hours to your pick up time, there is no cancellation charge.

If there is between 24 hours-1 hour to your pick up time, there is cancellation charge as 1 day rental amount.

If there is less than 1 hour to ypur pick up time, there is cancellation charge as 2 days rental amount.

If you don't pick up without cancellation prior to pick up time, there will be no refund.

For the reservations which are the pick up dates are on a date between 1st of June and 31st of August;

If there is more than 48 hours to your pick up time, there is no cancellation charge.

If there is less than 48 hour to your pick up time, there is cancellation charge as 3 days rental amount.

If you don't pick up without cancellation prior to pick up time, there will be no refund.For prepaid or office-based car rental reservations made through our booking channels, a two-hour waiting period is available from the pick-up time. After this period, the reservation may be canceled, subject to availability, and no refunds will be issued, as stated in the cancellation and refund terms.