Car Reservation

I want to use the car rental service. What do I do to book a car?
You can book a car using your Visa/Mastercard credit cards, after you make the selections for your reservation on the www.enterprise.com.tr home page. You can also make a reservation through our call center at 44 44 937 (YES) or our offices.
How may I know if my car reservation is approved?
Confirmation information are sent to all our guests who rent through enterprise.com.tr and our mobile site by email to the email address they specify at the time of reservation and by SMS to their mobile phones. Therefore, it is important for our guests to provide all their information in full and accurate at the time of reservation.
I'd like to change my reservation. How can I do that?
Actions such as changing the car group or adding additional services to your approved reservations cannot be performed through enterprise.com.tr and our mobile website. Guests who wish to make changes to their reservation must contact our call center at 44 44 937 (YES) or our respective office. You can review the Enterprise rental agreement document for change rules.
How long can I rent for at least? I'll return the car later in the day, how much do I pay?
The shortest car rental period is 24 hours. For leases that last less than 1 day (24 hours), the daily rental fee is charged.
Do you accept payments other than credit card?
No, we cannot accept payments other than Visa/Mastercard credit cards. No vehicle reservation can be made with cash, promissory note, debit card or virtual card through our sales channels.
I want to make a reservation on your website, but I don't have a credit card / my card limit is insufficient / I don't have my card. When I come to pick up the car, can I pay in your office?
We do not offer "pay at office" option for reservations through enterprise.com.tr and our mobile website. Our guests can search on our website, as well as obtain information about the date range and availability in the vehicle group they request through our call center at 44 44 937 (YES) or offices, and make "pay at office" reservations through our call center. Please note that, paid reservations may not be available at the offices during busy periods. If you make early reservation, your reservation will be more advantageous.
When I come to pick up the car, can I pay in your office?
We do not offer "pay at office" option for reservations through enterprise.com.tr and our mobile website. Our guests can search on our website, as well as obtain information about the date range and availability in the vehicle group they request through our call center at 44 44 937 (YES) or offices, and make "pay at office" reservations through our call center. Please note that, paid reservations may not be available at the offices during busy periods. If you make early reservation, your reservation will be more advantageous.
Can I pay in installments?
We do not have installment application in car rental transactions.
Can I rent a car with points accumulated on my credit card?
As Enterprise Turkey, we do not have a car rental application with points accumulated on the credit card.
When is the provision (block, deposit) placed on my credit card refunded when renting a car?
After the end of the rental period, the remaining amount is refunded by calculating toll fees and bridge crossings, missing fuel, daily excess mileage and damage costs, if any. If there is no such fees and costs, the entire provision fee is transferred to the bank to which our guests' credit card is connected for a refund. Provision refund is reflected on our guests' credit card within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.
How can I get the car I have reserved?
Reservation information is transmitted instantly to the offices where our guests have made their choices. Just go to our relevant office with your reservation information. Do not forget to carry your driver's license and credit card (2 cars for upper segment vehicles) with you.
What should I pay attention to when making a rental agreement?
In order for the car rental agreement to be valid, you must have your driver's license, ID or valid passport and a credit card with a limit of at least the provision fee. In addition, your residential address and telephone information will be recorded in your contract. Double credit cards must be presented in our upper segment vehicles. Before leaving our office, be sure to ask for a copy of your rental agreement from our authorized friends.
What should I pay attention to when I come to the office to pick up my rented car?
Our guests will sign a car rental agreement when they come to our office to pick up the vehicles they have chosen from the offices they specified when making a reservation. In order for the agreement to be valid, you must have a driver's license, ID or valid passport and a credit card with a limit of at least the provision fee. In addition, your residence address and telephone information will be recorded in your agreement. Two credit card must be presented for renting our upper segment vehicles. Before leaving our office, be sure to ask our authorized colleagues for a copy of your rental agreement.
How can I cancel my reservation?
You can submit your cancellation request by entering your reservation number and email address in the Reservation Cancellation Request tab under the Online Reservation header at the top of enterprise.com.trhome page. You can also cancel your reservation through our call center at 44 44 937 (YES). Note that if there is is less than 24 hours to the pick-up time of your rental or if the car is not picked up without canceling the reservation, a deduction is applied to the refund of the rental price. For details of cancellation rules, you can review the details of the Enterprise Car Rental Agreement.
What are your cancellation / refund terms?
If you notify us of your cancellation request on the date of reservation, the entire amount you paid will be refunded to your card. Our refund application for other cancellation requests is as follows: - If your rental is less than 24 hours before the pick-up time or if the car is not picked up without cancellation, a refund is made after deducting the 3-day rental fee. If your reservation is for less than 3 days, no refund is made. - If there is more than 24 hours to the pickup time of your rental, the rental price is refunded after deduction. - Free cancellation and refund is made in case you purchase the assurance package. For car rental rules, you can review the details of the Enterprise rental agreement.
When does a refund of my canceled reservation appear on my credit card?
After the cancellation of the reservation, the refund of the reservations is forwarded to the bank to which our guests' credit card is connected as per the cancellation refund conditions. The refund of the cancelled reservation is reflected on our guests' credit card within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.
What Is Assurance Package? Why Should I Buy It?
It allows cancellation of your reservation without fee deduction. Also, if you return the vehicle before the booking end date, the excess collection after the recalculated rental fee will be returned to you. You can add the assurance package to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. Guests who completed their reservations must contact our call center at 44 44 937 (YES) or offices to benefit from our security package service.
The car delivered to me and the car I rented are different brands. What can I do?
We make your reservations not by brands and models, but by vehicle groups. Although we show the vehicle options as per the availabilities in our fleet, we cannot offer a brand guarantee to our customers who reserve through enterprise.com.tr and our mobile site. If we are unable to provide the vehicle available in the vehicle group requested on the day of pick-up specified by our guests, a vehicle available in the upper group will be provided without any additional price, provided that your age and driver's license age limits comply with the conditions of the vehicle group.
How can I get the car I have reserved?
Reservation information is transmitted instantly to the offices where our guests have made their choices. Just go to our relevant office with your reservation information. Do not forget to carry your driver's license and credit card (2 carda for upper segment vehicles) with you.
I will return my car later than the return date/time I specified.
We ask our guests, who will experience delays in the delivery of the vehicle, to inform the office specified as the return office when renting the vehicle. Depending on the duration of the delay, it may cause a late cost to our guests. In cases where the delay period exceeds 2 hours, one day's rent is charged. You can review our rental agreement for details of the procedures that will be followed in case of a delay.
I had an accident. What do I do?
Depending on how the accident occurred, the procedures that our guests must follow vary. However, in all circumstances, our guests must contact the authorized persons on our line 44 44 937 (YES) and provide information. In case our guests hit to a stationary vehicle or if a third party hits to our parked vehicle; accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarme station without changing the location of the vehicle. In the event of a collision, if one of the cases below is present, accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarme station without changing the location of the vehicle: driving a motor vehicle without a drivers' licence, driving under legal age, driving under the influence of alcohol, or suspicion mental health issues, being involved in an accident with a vehicle that belongs to one of the public institutions, causing damage to the goods of public institutions, causing damage only to third party belongings, one of the vehicles involved in the accident failure to have absence of a traffic insurance of one of he vehicles, making an accident that leads to death or physical harm. If none of the above-mentioned items have occurred in the event of a collision, our guests should write a report on the detection of material damage accidents according to the way the accident occurred.
What do I do if something happens to the vehicle? Will you give me a car instead? Will the cost of the days spent repairing the car be charged from me?
In case of a breakdown of our vehicle, our guests should contact the authorized persons on our line 44 44 937 (YES) and provide information and obtain assistance. A new vehicle will be provided to replace the defective vehicle. Expenses for the days spent in the repair of the car are not charged from our guests. However, any damages, material and moral losses that may arise from our guests' failure to comply with the applicable traffic laws and regulations shall be borne by our guests.
Will the cost of the days spent repairing the car be charged from me?
Expenses for the days spent in the repair of the car are not charged from our guests. However, any damages, material and moral losses that may arise from our guests' failure to comply with the applicable traffic laws and regulations shall be borne by our guests.
Do your cars have winter tires?
Our vehicles do not have winter tires as standard. A vehicle with a winter tire can be allocated if the date range requested by our guests and our vehicles with a winter tire in the vehicle group are available. Winter tire supply is a paid service.
A traffic ticket was issued on the license plate of the car I rented. What do I do?
Traffic fines written on the license plate of our vehicles are communicated to us as Enterprise Turkey. Fines notified to us by the Ministry of Finance are charged on the credit card presented by our guests during the rental process. Fines communicated to us are reflected by adding the cost of service to our guests. You can review our rental agreement for detailed information.
The traffic ticket was cut to my ID number. What do I do?
Fines written on the TR ID number must be paid directly by our guests.
Do you have traffic insurance, own damage insurance?
All our vehicles in our fleet have traffic insurance and own damage insurance.
What is Mini Damage Insurance? What are the varieties? Why should I have Mini-Damage Insurance?
Mini Damage Insurance ensures that property damage caused to the vehicle is covered by the insurance without the need for a written statement of our guests and a police report. We offer our guests four types of mini damage insurance options: Eco, Medium, Premium and Lux. Eco, Medium, Premium and Lux Mini Damage Insurance, covers damages that fall below the limits set by Enterprise; repair fees within these limits are not charged from our guests who benefit from Mini-Damage Insurance. You can add our mini damage insurance to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. Guests who have completed their reservations must contact our call center or offices at 44 44 937 (YES) to benefit from Mini-Damage Insurance. Remember, Mini-damage insurance does not cover damage to tires, windows, and headlights.
What is Discretionary Financial Liability? Why should I get Discretionary Financial Liability İnsurance?
In addition to mandatory traffic insurance, it is a type of insurance that provides insurance against third parties. As a result of a possible accident, damages to third parties within the limits set by Enterprise are not charged from our guests who benefit from Discretionary Financial Liability Insurance. You can add our Discretionary Liability Insurance to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. Guests who have completed their reservations must contact our call center or offices at 44 44 937 (YES) to benefit from discretionary liability insurance.
What is Tire, Glass, Headlight insurance? Why should I buy Tire, Glass, Headlight insurance?
Our standard own damage insurance, which is available in all our vehicles in our fleet, does not cover damage to tires, windows and headlights. The damage caused to these parts is charged from our guests who benefit from Tire, Glass, Headlight insurance. You can add our Tire, Glass, Headlight insurance to your reservation by selecting it from the extra services header at the bottom of the car selection page. Our guests who completed their reservations must contact our call center or offices at 44 44 937 (YES) to benefit from tire, glass, headlight insurance.
What Is Personal Accident Insurance? Why Should I Buy It?
Personal Accident Insurance creates financial security for you and your family in the face of accidents that we do not want to happen to you. It guarantees the driver and passengers within the vehicle within the insurance limits. You can add our Personal Accident Insurance to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. In order to benefit from the accident insurance, our guests who have completed their reservation must contact our offices or call center at 44 44 937 (YES).
Do your vehicles have a Rapid Transit System (HGS), an Automatic Transit System (OGS)? I switched from HGS. I switched from OGS How do I pay?
Our entire fleet includes HGS. At the end of your rental period, your HGS usage information reaches our offices and the toll is charged on your credit card. Since the collection process related to the toll depends on the General Directorate of Highways, it is possible to collect later than the usual time. If you have passed through the OGS tolls with our HGS vehicles, you will have made a illegal pass. Illegal passage fees (as with other traffic violations) are collected from Enterprise by the relevant government agencies. The passage fees (as with other traffic violations) are charged on the credit card submitted during the rental process.
Do you have a mileage limit on your vehicles?
We have a mileage limit application that varies according to daily and monthly rentals. For information about our mileage limit application, you can review the details of the Enterprise rental agreement.
I exceeded the daily mileage limit.
For our guests who exceed the daily mileage limit, additional mileage may be reflected in the daily rental price. The amount of distance traveled by the vehicles is determined by reading the mileage clock placed on the vehicles by the manufacturer companies. If the mileage clock placed on the vehicle is broken, the mileage fee is determined based on the distance of the journey on the map.
Can my friends drive the car I rented?
The rental agreement is made with the person who rents the vehicle. Depending on the contract, all insurance and guarantee conditions of the vehicle contain the information of the person who rented the vehicle. If a person who does not have information in the rental agreement is a party to an accident with material or moral damage as a driver; all insurance and guarantees are considered invalid, both the person who rents the vehicle and the people involved in the accident are held responsible for the accident. Additional driver service allows an additional driver of the vehicle to be a party to the agreement and to be involved in insurance and guarantees. Remember, the driver's age and driver's license age application, which varies by group, also applies to additional drivers. You can check our rental agreement for details of the driver's age and driver's license age application. You can add our additional driver service to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. Guests who have completed their reservations must contact our call center at 44 44 937 (YES) or offices to benefit from the additional driver service.
What is an additional driver? Why do I need additional driver service?
The rental agreement is made with the person who rents the vehicle. Depending on the contract, all insurance and guarantee conditions of the vehicle contain the information of the person who rented the vehicle. If a person who does not have information in the rental agreement is a party to an accident with material or moral damage as a driver; all insurance and guarantees are considered invalid, both the person who rents the vehicle and the people involved in the accident are held responsible for the accident. Additional driver service allows an additional driver of the vehicle to be a party to the agreement and to be involved in insurance and guarantees. Remember, the driver's age and driver's license age application, which varies by group, also applies to additional drivers. You can check our rental agreement for details of the driver's age and driver's license age application. You can add our additional driver service to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. Guests who have completed their reservations must contact our call center at 44 44 937 (YES) or offices to benefit from the additional driver service.
I come across different prices at different times for the same group of vehicles. What is your pricing policy?
Our prices are determined by taking into account criteria such as market structure, service quality, demand and density. Remember, if you reserve early, your reservations will be more advantageous.
Where can I access your current campaigns?
As Enterprise Turkey, we organize campaigns which you may access on our home page enterprise.com.tr, from our campaigns title on the top tab, or at the page enterprise.com.tr/kampanyalar.
I want to take advantage of two different campaigns, but the system won't allow it. What can I do?
The campaigns we organize cannot be combined. If you can use more than one campaign, we recommend that our guests choose the campaign they find most suitable for them.
I want to hire a fleet on behalf of the company I work for. How can I do that?
For corporate agreements and fleet leasing requests you can forward your request to our authorized department at our kurumsal@enterprise.com.tr e-mail address.
Can I travel abroad in my rented car?
No, our vehicles cannot be used abroad.