1.The Lessor (YES OTO) leases the vehicle described on the front page (shall be referred to as “Car”
hereinafter) under this contract, and the Lessee leases the Car by accepting the contract terms.
2.Individuals at the age of at least 21 and with a valid driving license of at least 1 year are eligible to rent
vehicles in EDMR, EDMD, EDAR, EDAD, HDMD segments. For the vehicles in segments CDAD, IDMD,
IDAR IDAD, IFAR, JDAD, SDMD, SDAR, SDAD, SFAR, SFMD individuals aged at least 25 with a valid
driving license of at least 2 years, and for all other vehicle segments individuals aged at least 27 with a
valid driving license of at least 3 years are eligible to benefit from the car rental services of Enterprise.
3.The Lessee should conform to the Highway Regulation and applicable statutes. The Lessee is
responsible for the expenses incurred (fines, clamping and towing of the car…) ifany criminal actions are
taken due to the violation of these laws and regulations.
4.The Lessee is responsible for criminal and eventual actions (traffic ticket, expenses incurred due to the
clamping and towing of the car subject to rent and other expenses incurring as a result of an accident)
taken due to accidents caused by the Lessee because of violating the highway traffic rules.
5. Rental period is at least 1 day (24 hours). Daily price is applied for shorter rental periods. In case of
delay, if the delay period exceeds 2 hours, full day fee is charged.
6.The drivers should submit a driving license and a valid credit card at the commencement of the rental period.
7.Payments are made at the commencement of the rental period via a valid credit card.
8.Based on the car type, the credit card of the Lessee shall be temporarily blocked as guarantee at the
commencement of the rental period. The Lessee accepts in advance not to object to the collection of the
fees for additional days subject to rent, fuel costs, damages, traffic tickets and other rental costs. At the
beginning of the rental term, temporary blockage is applied to the credit card of the renter, in the nature
of the collateral, in amounts varying according to the vehicle group. If the rental period is over 1 month,
the blocked amount is up to the monthly rental fee. The renter agrees in advance that he/she will not
object to the collection of rent-related fees such as extra rental days, filling the used fuel, damage, traffic
fines, etc. from the blocked amount. In case of traffic fines, a service fee of %20 (twenty percent) of the
fine (up to max. 100 TL) plus VAT will be applied for each transaction. Vehicles are equipped with HGS
(Rapid Transit System) and the renter shall make an additional payment of 18% service fee added on
the transit fees he/she used, payable to the relevant rental offices. Renters using OGS (Automatic Toll
Collection System) are obliged to pay for the transit toll fees.
9.A Mini Casualty Insurance Package is available upon the request of the Lessee for a daily fee This
package covers damages up to the specified amount based on the car segment, thus protects
theLessee against damages up to the specified amount without having to submit any document.
If the renter requests, the following supplementary insurances, which extend the coverage, may be
- Minor Damage Insurance: It includes material damages that have varying limits depending on the
vehicle group, that have guaranteed coverage limits up to the amounts set in the contract and that do not
require customer's written statement and the police report. The customer is responsible for all damages
incurring over the amount determined by the minor damage insurance. Without any damage to the
vehicle body, damages to the glass, tires, and headlamps of a vehicle rented under the scope of the
minor damage insurance are not covered by the minor damage.
- LCF insurance ; (tires, glass, headlamps) Without damage to the vehicle body and outer parts of a rented
vehicle, single damages to 1 tire (wheel rim is not included in this insurance) or 1 glass (rear-view mirror and
roof window are not included in this insurance) or 1 headlamp are covered by the LCF insurance.
- In addition to compulsory financial liability insurance, the discretionary liability insurance provides assurance
of a maximum of TL 250,000 against third parties.
- The personal accident insurance guarantees the driver and the passengers within the vehicle within the limits
CAR RENTAL TERMS
YES OTO KİRALAMA VE TURİZM YATIRIMLARI A.Ş.
10.In case of any damages to the Car subject to rent, The Lessee is responsible for taking the Car to the
authorized technical service safely without expanding the damage. The wrecker costs shall also be reimbursed
by the Lessee if offices render any support for the delivery of the Car to the technical service. In the event of
damage or malfunction of the leased vehicle, the renter is responsible for ensuring that the vehicle is brought
safely and without increasing the damage to the authorized service points. In the course of delivering the
vehicle to the service, if no support is requested from the Enterprise offices or the Enterprise Roadside
Assistance call center, the rental will pay the towing vehicle cost.
11.The Lessee shall return the Car to the Enterprise office in the city where the Car was rented or at another place
stated on the front page of this contract in the manner it was delivered to the Lessor on the day and at the time
stated on the front page (7A) or on the amended return date (7B) or earlier than this date upon the Lessor’s request.
12.The Lessee is responsible for paying the following upon the Lessor’s request:
a.The daily rental fee based on the days driven and/or kilometer fee based on the distance driven according to
the figures stated on the front page (kilometers driven are calculated by reading the speedometer fitted by the
OEM. If the speedometer becomes out of order, the kilometer fee will be based on the distance of the travelling
route on map.)
Insurance fees and other fees as agreed and stated on the front pages.
b.A fee based on the current rates for the kilometers driven up to the new delivery point if the car is returned to
an office other than the office of delivery.
c.Value added tax and other due taxes.
d.Parking fines, all other fines and cost of proceedings imposed on the Lessee and another driver or the Lessor
due to violation of traffic rules or laws as well as expenses related to the clamping of the car within the rental
period and daily fees arising out of inability to rent the Car, except the ones due to the
e.Repair expenses of the damages due to crash or rollover of the car, together with expenses andpecuniary
and non-pecuniary compensation incurred by the Lessor against the third parties shall be
indemnified by the Lessee. However, the Lessee may take advantage of the car insurance, provided
front page by putting signature and prepays a motor conformity with all contract terms and completes
the license in the commencement should be paid in order to enable drivers other the Lessor to
drive the Car. The car insurance shall be deemed invalid, holding the Lessee and other driver responsible for
all damages unless this rule is followed.
f. Cars with insufficient fuel level at the end of the rental term shall be fully tanked at Enterprise offices, charging
a service fee of 30% to the Lessee on top of the fuel expense. Any traffic ticket related to the rental term shall
be paid to the Enterprise office, unless reimbursed by the Lessees until the end of the contract term. Traffic
tickets that are not detectable at the end of the rental term and are due thereafter, shall be reimbursed by the
credit card submitted by the Lessee at the commencement of the rental period on his/her own will, notifying the
Lessee about the case.
g. In cities where Enterprise offices are not available, a fee is charged per km of the amount determined by the
lessor over the distance to the nearest Enterprise Office for delivery and return. If the vehicle is delivered to an
enterprise office other than the city where it is leased, the fee will be charged according to the one-way tariff.
h.Expenses incurred by the Lessor for the collection of the payments to be made under this Contract by the
i.The Lessee shall not object to the use of the credit card slips and collections by the Lessor by this means in
conformity with the rental contract.
offense or there is any injury or death.
13. The Lessee accepts to bear responsibility for damages and reimburse the related expenses in the case that
the car has been damaged under the following conditions although the Lessee had undersigned a Standard
Insurance and Mini Casualty Insurance offered by the Lessor.
a.If the Lessor was under the influence of alcohol and/or drugs at the time of accident,
b.If the legal speed limit was exceeded and the accident was declared to be speed-related in the accident report,
c.If no accident report is prepared by police or gendarmerie for one-way accidents, or statements are
incomplete in two-way accidents, or no alcohol report is present, Intentional accidents,
d.Damages due to negligence and malice such as driving with high rotation speed, etc.,
e.Damages due to the use of wrong or illegal fuel,
f.Damages due to driving on the wheel as a result of blowout of the tire,
g.Violation of traffic laws while driving,
h.Use of the driving license contrary to the traffic laws,
i.If the accident is caused by drivers other than the ones stated in the rental contract,
j.If the Association of the Turkish Insurance and Reassurance Companies does not reimburse the sum
insured by the insurance companies due to the violation of the insurance policy terms,
k.The Lessee has to reimburse any damage on the roof of the Car (as a result of crashing to objects
such as bridge, balcony, bough, etc.) even if there is traffic insurance and coverage against damages.
l.The coverage of material damages to 3rd parties and passengers in the Car as well as treatment
expenses are restricted to the compulsory traffic insurance. The Lessee bears sole responsibility and
liability for the damages above this coverage, including moral damages.
14.The Lessee shall pay the rental fee at the time of delivery of the Car and any expenses occurring
thereafter at the end of the rental period via credit card, voucher or in cash. The Lessees, who work on
credit basis, shall pay the fees in cash or by bank transfer after receiving the invoice. The Lessee
accepts, states and undertakes that if he/she does not pay the debt arising out of the rental contract in
the due time, these debts shall be due and payable and subject to a default interest rate of 5% (five
percent) as of the invoice date without any warning and notice.
15.The Car shall not be used for/under the following purposes/conditions:
a.Passenger/ freight transport in return for an implicit or explicit income
b.Towing/pushing a vehicle
c.Transporting and providing substances prohibited by the customs legislation and other laws, or other
illegal operations and/or drugs, speed, and tests, etc.) above capacity, which may give damage to the Car
d.Transport of passengers above the capacity of the Car
h.Driving the Car on the surfaces(marshy ground, land, stream bed, etc.) and conditions which are not
appropriate for its technical structure
i.The control of another person than the Lessee. (Drivers other than the Lessee should obtain a
preapproval and be registered as driver in 21A column on the front page. However, the Lessee cannot
escape his/her liabilities and shall be jointly responsible with the driver.)
16.The Lessee shall compensate repair costs as well as all expenses and claims that occur due to
accidents, if the rules stated in the contract are violated.
17.If the car delivered to the Lessee incurs any damage, an operations fee shall be charged to the
18.The Lessee should take precautions against potential accidents and thief at the parking place of
the Car. The Lessee, as precaution, has to park the car at a safe place, closing its doors and not
leaving the Car’s license in the Car. The Lessee should deliver the car keys and license to the
nearest Enterprise office in 24 hours, proving that the relevant security units have been informed in
the case that the Car is stolen. The Lessee agrees to compensate the value of the car and other
losses if the Car is stolen due to the lack of relevant precautions and/or pilferage.
19.The Lessee is solely responsible for all damages and losses incurred by the goods or
passengers in the case that goods or passengers are transported by the Car.
20.If any accident results with material loss, death and bodily injury, the Lessee should immediately
inform the nearest police station or the relevant units about the case and submit the protocols and
reports to the Enterprise office latest in 24 hours.
21.The Lessee or another authorized driver stated in Article13-gof this Contract is insured by a
traffic insurance policy. The Lessor is legally liable for the losses of 3rd parties due to accidents
within the coverage limits set by the financial liability insurances and the amount of compensation
undertaken by the insurance companies. The Lessee bears legal responsibility for all pecuniary and
non-pecuniary damages above this amount; the Lessor may use its right of recourse where
necessary. In the case of an accident within the rental period, the Lessee shall take the following
precautions to protect the rights of the Lessor and the Lessor’s insurance company:
a.Note the names and addresses of the relevant parties and witnesses,
b.Plea of not guilty unless the liability or the offense is proven,
c.Not leave the Car unless sufficient safety measures are taken,
d.Call the nearest Enterprise office in the case of an accident or damage, completing the accident
report for the Lessor, including the illustration of the incident,
e.Informing the nearest police unit if any other person is charged with an offense or there is any
injury or death.
22.The Lessee shall be insured within the terms of the personal accident insurance policy issued by
the Lessor’s insurance company; provided that he/she undersigns the section 35 on the front page
and pays the proposed amount.
23.If the Car’s damage is to be communicated to the insurance company, the Lessee is responsible
for completing the procedures and submitting the documents. The daily rental fee based on the
rental contract applies until the documents and procedures are completed.
24.The Lessor does not bear any responsibility for the property and objects left in the car after the
return of the Car by the Lessee.
25.The Lessee has to care for the periodic maintenance of the Car within the rental period according
to the directions of the Car’s manual. The cost of maintenance services shall be paid to the Lessee,
after the deduction his /her liabilities, upon the submission of the invoices for these services
performed by the authorized services within the knowledge of the Lessor. at a safe place and inform
the nearest Enterprise office down of the rental period, the rental period may expanded at a safe
place and inform the nearest Enterprise office down the rental period, the rental period may of with
the approval of the Lessor or the Lessee shall accept a new Car. The provisions of this contract shall
prevail for the expanded rental period even if no new contract is signed. The Lessee accepts that
failure to deliver the Car at the end of the contract period constitutes crime pursuant to the
provisions of the criminal law and he/she shall not retain the car after the termination of the rental
period. Additionally, the Lessee accepts and states that he/she cannot take advantage of the
insurance coverage and legal rights after the termination of the rental period and/or if the Lessee
violates laws in the course of driving.
26.The Lessee accepts the rental terms, which are not stated in this contract, but printed out and
handed to the Lessee by the Lessor at the commencement of the rental period and which constitute
an integral part of this contract.
27.The parties accept and state that in the case of any disputes arising out of this Contract, the
Lessor’s documents, books, statements, records and computer records shall be deemed as sole
valid evidence binding both parties; and that they cannot be substituted by other evidences nor
taken into consideration even if this happens. The lessee irrevocably accepts, declares and certifies
that s/he knows there are systems that provide geographical location identification including
primarily but not limited to vehicle monitoring system in the vehicle(s) s/he rents in accordance with
28.Lessor, acting as an independent data controller, may use Lessee’s personal data (and the
personal data of any authorized driver) collected in connection with this rental agreement or any
related agreement or service (“Lessee Personal Data”), and disclose it, for the following purposes:
a.Process Lessee Personal Data to manage the rental and the commercial relationship,
communicate with the Lessee about or assist with the rental. Lessor processes Lessee Personal
Data for this purpose on the basis of (i) contractual necessity (e.g. billing) or (ii) its legitimate
interests in ensuring the effective delivery of the requested services, when these interests are not
overridden by the Lessee’s – and any applicable additional authorized drivers’ – data protection
b.Store Lessee Personal Data that relates to any incident arising from the Lessee’s dealings or an
additional authorized driver's dealings with Lessor if it thinks that, as a result of such incident, the
Lessee or an additional authorized driver could be a risk for future rentals. Lessor processes Lessee
Personal Data for this purpose on the basis of its legitimate interests in protecting its employees,
other customers, the public and its property from safety or financial risks based on past Lessee
conduct, when these interests are not overridden by the Lessee’s – and any applicable additional
authorized drivers’ – data protection rights;
Override Fee per Km
(kuruş - cents)
c.Verify personal, driving and credit information (including Lessee Personal Data) provided by the
Lessee and any additional authorized driver through credit agencies, relevant driver and vehicle
licensing agencies, fraud prevention agencies/databases or other sources. Lessor processes
Lessee Personal Data for this purpose on the basis of its legitimate interests in preventing fraud,
when these interests are not overridden by the Lessee’s – and any applicable additional authorized
drivers’ – data protection rights;
d.Provide details of any accidents in which the Lessee or any additional authorized driver of the Car
are involved (including Lessee Personal Data) to relevant insurance databases. Lessor process
Lessee Personal Data for this purpose where necessary for the establishment, exercise or defense
of legal claims;
e.Provide Lessee Personal Data to government agencies who oversee road scheme programmes
for the purpose of assisting in the enforcement of any traffic regulation during the rental period.
Lessor processes Lessee Personal Data for this purpose where necessary to ensure its compliance
with applicable legal obligations; and
f.Provide Lessee Personal Data to the relevant motor tax office or authority, debt collectors, credit
agencies and any other relevant organization or authority on the basis of (i) contractual necessity,
(ii) compliance with a legal obligation and/or (ii) Lessor’s legitimate interests to recover any pending
29.Lessor will disclose Lessee Personal Data to (i) EAN Data Services UK Ltd., (ii) Enterprise
https://www.enterprise.co.uk/en/privacy-policy.html) (together “EHI”), all acting as independent data
controllers. Lessee Personal Data will be shared for the following purposes:
a.Process Lessee Personal Data to manage the rental and the commercial relationship,
communicate with the Lessee about or assist with his rental. EHI processes Lessee Personal Data
for this purpose on the basis
of (i) contractual necessity (e.g. billing) or (ii) its legitimate interests in ensuring the effective delivery of
the requested services, when these interests are not overridden by the Lessee’s – and any applicable
additional authorized drivers’ – data protection rights;
b.Store Lessee Personal Data that relates to any incident arising from the Lessee’s dealings or an
additional authorized driver's dealings with EHI if it thinks that, as a result of such incident, the Lessee or
an additional authorized driver could be a risk for future rentals. EHI processes Lessee Personal Data
for this purpose on the basis of its legitimate interests in protecting its employees, other customers, the
public and its property from safety or financial risks based on past customer conduct, when these
interests are not overridden by the Lessee’s – and any applicable additional authorized drivers’ – data
c.Process Lessee Personal Data in order to carry out phone customer satisfaction surveys. EHI
processes Lessee Personal Data for this purpose based on Lessee’s consent;
d.Send the Lessee marketing communications (for instance by post or electronic communications) about
similar products or services which EHI thinks may be of interest to him. This can include the provision of
targeted advertising on EHI sites, selected partner sites and social networks. EHI processes Lessee
Personal Data for this purpose on the basis of its legitimate interests in conducting such marketing, when
these interests are not overridden by the Lessee’s – and any applicable additional authorized drivers’ –
data protection rights but, where required, will seek the Lessee consent to do so at the time of data
e.Compile statistics and analysis about the Lessee– and any applicable additional authorized drivers’ –
use of EHI products and services, including statistics based on anonymized data, which enable EHI to
provide the Lessee and other customers in the future with better customer service, products, features
EHI participates in and is responsible for the processing of personal data received under the EU-U.S.
Privacy Shield Framework. For more information regarding EHI’s data transfer compliance or if the
Lessee has an unresolved privacy or data use concern that EHI has not addressed to the Lessee’s
party dispute resolution provider.
30.Both Lessor and EHI retain Lessee Personal Data for commercially reasonable periods of time or in
accordance with specific laws or policies. Information collected for a specified purpose will only be used
for that purpose and, after a reasonable period of time, will no longer be actively stored when that
purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing,
archiving, and other analytical purposes.
31.The Lessee has the right (subject to and limited by applicable rights granted to data subjects under
applicable law) to: (i) access and port his personal data (including in certain cases in a commonly used,
machine readable format); (ii) have his personal data rectified (where it is inaccurate or incomplete), (iii)
have his personal data erased where Lessor or EHI no longer has any legitimate reasons to process it;
(iv) have his personal data restricted; (v) object to Lessor or EHI’s processing of his personal data in
certain circumstances; and (vi) lodge a complaint with the applicable supervisory authority.
32.If the Lessee has any queries in relation to the above use of his Lessee Personal Data, he should
contact Lessor in the first instance.
33.The Car may be equipped with (i) emergency notification functionalities ("eCall System") and (ii)
telematics systems and infotainment ("Telematics Systems") which are independently controlled by the
manufacturer ("OEM") of the Car. The eCall System is provided in order to ensure that the Lessee and
his passengers receive appropriate assistance in the case of an emergency. In the event that the Car
has been reported as potentially or actually lost or stolen, the Lessor will request access to the
necessary Telematics Systems data from the relevant OEM. Contact details of the OEMs along with their
applicable privacy disclosure which may include system and service limitations, warranty exclusions,
limitations of liability, descriptions of use, disclosure and retention of information, Lessee’s individual
rights, and any data transfer outside the European Economic Area may be found on the OEM’s websites
or may be available via the vehicle dashboard.
When the Lessee use any satellite navigation or infotainment system in this Car, the Lessee is
responsible for any information that is stored in the systems as a result of his use. The Lessor cannot
guarantee the privacy or confidentiality of such information, and the Lessee must wipe it before he
returns the Car to Lessor. If the Lessee does not do this, the next users of the Car will be able to access
34.The lessee accepts, declares and undertakes that the lessee has already agreed the lessor can
charge the credit card as he/she wills that the lessee has submitted for all kinds of damages, traffic fines,
bridge crossing breaches, damage, etc. that occurs during the contract and/or later in relation to the
leased vehicle, that the lessee has no objections on this regard, and that if the lessee files an objection
to his/her bank, the bank pays to the lessor based on this document.
RENTAL AGREEMENT NUMBER (RA) :
NAME & SURNAME :
Ref: CRS 2302 KASIM 2019
Data Protection Notice
We, (Yes Oto Kiralama ve Turizm Yatırımları A.Ş.) are considered as a data controller under the Law on the Protection
of Personal Data numbered 6698 (“DPL”) and we would like inform you on how we use and transfer your personal data.
1.How we collect information
We may collect your personal data in connection with your transactions with us, in your interactions with our websites,
at our physical locations, from your mobile device or from third parties to the extent permitted by law.
2.Information collected about you
The personal data we collect from you (including but not limited to your name, age, gender, contact information, location,
previous rental information and credit card details) is proportional to our processing purposes as stated under Section
3.How We Use Your Personal Data (Our Purposes for Processing Personal Data)
3.1.Pursuant to Article 5 of DPL, legal purposes of processing your personal date are as follows:
• your explicit consent regarding your personal data,
• if it is explicitly required by law,
• if it is necessary for protecting the life or physical integrity of the data subject who is physically or legally incapable of
giving his/her consent, or of another person,
• if it is necessary for the execution or performance of a contract,
• if it is necessary to comply with a legal obligation,
• if the data is made public by yourself,
• if it is necessary for the establishment, exercise or protection of a right; and
• if it is required for the legitimate interests of us, provided that your fundamental rights and freedoms are not harmed.
3.2. We use the information we collect for purposes such as the following (to the extent permitted by law and/or with your
• To manage the rental and the commercial relationship, communicate with you about or assist with the rental.
• To provide customer service and conduct customer satisfaction calls,
• To verify personal, driving and credit information (including your personal data) provided by you through credit
agencies, relevant driver and vehicle licensing agencies, fraud prevention agencies/databases or other sources for
fraud prevention purposes.
• To contact you regarding an incomplete online membership form or reservation.
• To provide details of any accidents in which you are involved to relevant insurance databases. We process your
personal data for this purpose where necessary for the establishment, exercise or defence of legal claims;
• To contact you with commercial electronic messages via e-mail, SMS, telephone and/or other means by using your
contact information, (including customer satisfaction surveys, sales, special offers and/or services and/or promotions for
marketing purposes and for other purposes including invitations, advertisements, felicitations and survey applications)
• To assist us in providing better products and services;
• To compile statistics and analysis about our customers' use of our websites, products and services,
• To protect our rights and property.
• To provide better and more qualified services to your part,
• To plan and execute institutional sustainability activities,
• To plan and conduct marketing procedures of goods and/or services,
• To plan and execute procedures for granting customer loyalty and/or for raising customer loyalty,
• To provide your personal data to government agencies who oversee road scheme programmes for the purpose of
assisting in the enforcement of any traffic regulation during the rental period.
• To provide your personal data to the relevant motor tax office or authority, debt collectors, credit agencies and any
other relevant organization or authority.
• To store/process your personal data that relates to any incident arising from your dealings or an additional authorised
driver's dealings with us if we believe that, as a result of such incident, you or an additional authorised driver could be a
risk for future rentals.
Pursuant to the conditions under the DPL.
We may combine the information that you submit to us with information related to your transactions with us, such as
rental location and vehicle type. We may also combine this information with data we receive about you from third parties
who assist us in processing requests, maintaining our data, and optimizing our services.
4.How Your Information May Be Shared and Purposes of Such Sharing
To the extent permitted by law and/or with your consent, your personal data can be transferred for the purposes
mentioned in Section 3 above, to the following parties:
• We may transfer (share) your personal data to entities in the Enterprise Holdings Group (including EAN Data Services
UK Limited, as a data controller) and to business partners (including our agencies in Turkey), suppliers and other
service providers (including IT service providers and other consultants) within Turkey or abroad. The entities in the
Enterprise Holdings Group may use your personal data for the purposes stated under Section 3 and may transfer your
personal data to third party service providers (in or outside of Turkey).
• We may also transfer (share) your information to other third parties such as our business partners, service providers,
public institutions and/or private persons that are legally authorised when required/allowed by law, to protect your and
our third parties’ rights, for administrative or technical support and to process your transaction outside of Turkey.
• Personal information may also be subject to transfer to another company in the event of change of ownership,
reorganization, transfer or assignment of all or part of Enterprise Holdings' businesses or assets.
Enterprise Holdings Group means subsidiaries and franchising licensees of the Enterprise Holdings Inc. located in EU
and US. A list of entities in the Enterprise Holdings Group may be reached from
If the location of the recipient of your personal data is considered a country without an adequate level of protection, we
will ensure legally required levels of protections or obtain your express consent regarding the transfer if legally
5.Your rights under the DPL
As per the DPL you can exercise your following rights at any time by sending a written request to Tem Otoyolu
Kavacık Kavşağı, Gürbaşlar Plaza Kat:1 Rüzgarlıbahçe - Beykoz / İstanbul / Türkiye or by other methods declared
by the personal data Protection Board. Our Company will determine and finalise your request in accordance with
a) learn whether your personal data has been processed/saved or not;
b) request information on how and what purpose your personal data has been processed;
c) request purpose of processing your personal data and whether your personal data has been processed
according to such purpose or not;
d) request information on domestic or foreign third parties,to which your personal data is transferred;
e) require correction of your personal data if it has been processed in a misleading or false manner;
f) request to delete your personal data in case the purpose of processing your personal data is no more valid;
g) request to notify all third parties that your personal data is shared with, about your requests on correction and/or
deletion as per the Clause 7 of the DPL;
h) object to any result against you as a conclusion of an analysis of your personal data by exclusively automated
i) ask for a reimbursement of your loss directly resulting from processing your personal data.
In order to properly attend your request, please make clear what personal information you are writing about.
We will reply to your DPL related requests within 30 days and without requiring any payment from your side, if we
do not incur any costs replying to such request. We may request payment regarding the costs we incur for replying
to your request in accordance to tariff(s) set out by the Personal Data Protection Board. If the reply exceeds 10
(ten) pages, we will request 1 (one) TL for each additional page and if you request our reply in recording medium
such as a CD or memory stick, we may request additional payment based on the cost of such recording medium.
Customer Consent on Data Protection Law
Yes Oto Kiralama ve Turizm Yatırımları A.Ş. (the “Lessor”) may process the customer’s personal data for
conducting customer satisfaction calls, and for marketing and customer analysis purposes. Marketing and
customer analysis purposes include processing customer personal data (including name, age, gender, location,
previous rental information etc.) by sending commercial electronic messages, analyzing customer’s personal data
for customer relationship management purposes, administering a customer loyalty program and raising customer
loyalty, planning and executing sales and marketing strategies, conducting analysis about our customers and
tailoring our products and services as per your interests, habits and needs based on your personal data. The
Lessor may use (and transfer customer’s personal data to) third party service providers (in or outside of Turkey)
for such purposes.
The Lessor may transfer the customer’s personal data (including name, age, gender, location, previous rental
information etc.) to entities in the Enterprise Holdings Group (including EAN Data Services UK Limited, as a data
controller) for the purposes stated above so that entities in the Enterprise Holdings Group your personal data may
be used for such purposes. The entities in the Enterprise Holdings Group may use (and transfer customer’s
personal data to third party service providers (in or outside of Turkey)) for such purposes.
Enterprise Holdings Group means subsidiaries and franchising licensees of the Enterprise Holdings Inc. located
in EU and US. A list of entities in the Enterprise Holdings Group may be reached from here:
Customer agrees that he/she has read and understood the Data Protection Notice.
Customer Consent on Electronic Commercial Messages
The Customer hereby consents to receiving electronic commercial messages (including but not limited to sales,
special offers, promotions, invitations, advertisements and surveys) from Yes Oto Kiralama ve Turizm Yatırımları
A.Ş. and from entities in the Enterprise Holding Group
Enterprise Holdings Group means subsidiaries and franchising licensees of the Enterprise Holdings Inc. located
in EU and US. A list of entities in the Enterprise Holdings Group may be reached from here